1. Eligibility Requirements

• ✔ Items must be unused, unwashed, and in original condition.
• ✔ Original Sigma Nova tags and packaging must be intact.
• ✔ Mandatory Unboxing Video: Required for any claims regarding damages or missing items.

2. Damaged or Defective Items

If you receive a damaged product, please notify us within 48 hours. We will provide a full refund or a free replacement after verifying the unboxing video proof.

3. Non-Returnable Items

• Items purchased during Flash Sales or Clearance.
• Customized Apparel: Items with personalized names, numbers, or custom prints.
• Personal accessories and innerwear.

4. Return Initiation

Contact support with your Order ID and video/photo proof:

WhatsApp: +91 98157 16894

Email: sigmanovaofficial@gmail.com

5. Refund Process & Fees

Restocking Fees: We do not charge any restocking fees.

Refund Method: Approved refunds are processed to the original payment method within 5–7 business days. Shipping costs incurred at the time of purchase are non-refundable.

6. Returns Fulfillment Hub